Shipping Policy | Mexico Jeans

This Shipping Policy governs the processing and delivery of all orders placed on www.mexicojeans.com. By placing an order, you agree to the
terms outlined below. For Returns, Exchanges, and Refunds, please refer to our separate Returns & Exchange Policy.

FREE SHIPPING ON ALL ORDERS | PAN INDIA | NO MINIMUM ORDER VALUE

1. Order Processing

  • All orders are processed and handed over to our courier partner within 2–5 working days from the date of order confirmation.
  • Working days exclude Sundays and Public Holidays as declared by the Government of India.
  • You can track your order at any time via the Track Order page on our website.
  • Orders are processed subject to product availability. If a product is out of stock after your order is placed, we will notify you promptly.

2. Delivery Coverage & Charges

  • We deliver Pan India — across all states and union territories.
  • Shipping is completely FREE on all orders, with no minimum order value required.
  • We currently do not ship outside India.
  • We do not deliver to P.O. Box addresses.

3. Payment Options

We accept all major prepaid payment methods including Credit/Debit Cards, UPI, Net Banking, and Wallets.

4. Delivery Timelines

Once your order is dispatched, estimated delivery timelines from the date of dispatch are as follows: Local (same city) — 1–3 business days, Regional — 3–6 business days, Metro cities — 3–7 business days, Rest of India — 6–12 business days, North East, J&K, and Kerala — 8–15 business days.

Note: These timelines are from the date of dispatch and are in addition to our order processing time of 2–5 working days. Delivery to remote, rural, or limited-accessibility locations may take up to 10–12 working days from dispatch.

Note: Delivery timelines are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as extreme weather, natural calamities, civil unrest, or other force majeure events. MexicoJeans will not be held liable for such delays

5. Delivery Attempts

  • Our courier partner will attempt delivery at your registered address. If the first attempt is unsuccessful, up to 2 re-attempts will be
    made.
  • In case of a failed delivery attempt, you will be notified via SMS or a delivery notice.
    If you require rescheduling, please respond to the delivery notification within 24 hours with your preferred date or alternate instructions.
  • Failure to respond within 24 hours may result in the shipment being returned to our warehouse (RTO).
  • If all delivery attempts are exhausted without a successful delivery, the shipment will be returned to us. We will contact you to discuss
    re-dispatch; additional shipping charges may apply.

Note: Self-collection from the courier's local facility is not available as a standard option. If you are unable to receive your order at your address, please contact us at support@mexicojeans.com so we can help coordinate.

6. Delivery Confirmation

  • For prepaid orders, delivery is confirmed via an OTP (One-Time Password) sent to your registered mobile number. Please share this OTP with the delivery agent to complete the handover.
  • Once delivery is confirmed via OTP, responsibility for the shipment transfers to you as the recipient.
  • Please ensure your registered mobile number is active and reachable at the time of delivery.

7. Shipment Tracking

  • An Airway Bill (AWB) / Tracking Number will be emailed to you within 24 hours of dispatch.
  • You can use this to track your shipment in real time on the Track Order page on our website.
  • If you do not receive your tracking details within 48 hours of dispatch, please write to us at support@mexicojeans.com.

8. Transit Liability & Claims

  • Mexico Jeans takes care in packaging your order securely before handover to our courier partner.
  • In the rare event of loss or damage during transit, please notify us in writing at support@mexicojeans.com within 30 days of the expected delivery date. Claims raised after 30 days will not be entertained.
  • Please retain your order confirmation, invoice, and any unboxing evidence (photos/video) as these will be required to process a claim.
  • Mexico Jeans will liaise with our courier partner on your behalf to resolve verified loss or damage cases.

Note: Our courier partner's liability for lost or damaged shipments is limited as per their service agreement. MexicoJeans will make best efforts to resolve such cases in your favour, but cannot guarantee full reimbursement in all scenarios. We recommend inspecting your package at the time of delivery.

9. Address & Order Changes

  • Please ensure your delivery address is complete and accurate at the time of placing your order.
  • Address changes or order redirections cannot be accommodated once a shipment has been dispatched.
  • A single order can only be shipped to one delivery address. For multiple destinations, please place separate orders.

10. Split Shipments

  • We endeavour to ship all items in a single order together. In exceptional cases due to product availability or packaging constraints, your order may be shipped in multiple packages.
  • You will be notified and provided separate tracking details if your order is split across multiple shipments.

11. Delays & Force Majeure

  • MexicoJeans and our courier partner shall not be held liable for delivery delays caused by events beyond reasonable control, including but not limited to: natural calamities, extreme weather, political disturbances, floods, earthquakes, epidemics, acts of civil or military authority, or any other force majeure event.
  • In such situations, we will keep you informed and work to ensure delivery at the earliest possible opportunity.

12. General

  • Mexico Jeans reserves the right to refuse or cancel the processing of any order found to be in violation of our business policies.
  • This Shipping Policy applies only to orders placed on www.mexicojeans.com.
  • We reserve the right to update this policy at any time. Changes will be effective upon posting to our website.

Shipping Policy | Mexico Jeans

This Shipping Policy governs the processing and delivery of all orders placed on www.mexicojeans.com. By placing an order, you agree to the
terms outlined below. For Returns, Exchanges, and Refunds, please refer to our separate Returns & Exchange Policy.

FREE SHIPPING ON ALL ORDERS | PAN INDIA | NO MINIMUM ORDER VALUE

1. Order Processing

  • All orders are processed and handed over to our courier partner within 2–5 working days from the date of order confirmation.
  • Working days exclude Sundays and Public Holidays as declared by the Government of India.
  • You can track your order at any time via the Track Order page on our website.
  • Orders are processed subject to product availability. If a product is out of stock after your order is placed, we will notify you promptly.

2. Delivery Coverage & Charges

  • We deliver Pan India — across all states and union territories.
  • Shipping is completely FREE on all orders, with no minimum order value required.
  • We currently do not ship outside India.
  • We do not deliver to P.O. Box addresses.

3. Payment Options

We accept all major prepaid payment methods including Credit/Debit Cards, UPI, Net Banking, and Wallets.

4. Delivery Timelines

Once your order is dispatched, estimated delivery timelines from the date of dispatch are as follows: Local (same city) — 1–3 business days, Regional — 3–6 business days, Metro cities — 3–7 business days, Rest of India — 6–12 business days, North East, J&K, and Kerala — 8–15 business days.

Note: These timelines are from the date of dispatch and are in addition to our order processing time of 2–5 working days. Delivery to remote, rural, or limited-accessibility locations may take up to 10–12 working days from dispatch.

Note: Delivery timelines are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as extreme weather, natural calamities, civil unrest, or other force majeure events. MexicoJeans will not be held liable for such delays

5. Delivery Attempts

  • Our courier partner will attempt delivery at your registered address. If the first attempt is unsuccessful, up to 2 re-attempts will be
    made.
  • In case of a failed delivery attempt, you will be notified via SMS or a delivery notice.
    If you require rescheduling, please respond to the delivery notification within 24 hours with your preferred date or alternate instructions.
  • Failure to respond within 24 hours may result in the shipment being returned to our warehouse (RTO).
  • If all delivery attempts are exhausted without a successful delivery, the shipment will be returned to us. We will contact you to discuss
    re-dispatch; additional shipping charges may apply.

Note: Self-collection from the courier's local facility is not available as a standard option. If you are unable to receive your order at your address, please contact us at support@mexicojeans.com so we can help coordinate.

6. Delivery Confirmation

  • For prepaid orders, delivery is confirmed via an OTP (One-Time Password) sent to your registered mobile number. Please share this OTP with the delivery agent to complete the handover.
  • Once delivery is confirmed via OTP, responsibility for the shipment transfers to you as the recipient.
  • Please ensure your registered mobile number is active and reachable at the time of delivery.

7. Shipment Tracking

  • An Airway Bill (AWB) / Tracking Number will be emailed to you within 24 hours of dispatch.
  • You can use this to track your shipment in real time on the Track Order page on our website.
  • If you do not receive your tracking details within 48 hours of dispatch, please write to us at support@mexicojeans.com.

8. Transit Liability & Claims

  • Mexico Jeans takes care in packaging your order securely before handover to our courier partner.
  • In the rare event of loss or damage during transit, please notify us in writing at support@mexicojeans.com within 30 days of the expected delivery date. Claims raised after 30 days will not be entertained.
  • Please retain your order confirmation, invoice, and any unboxing evidence (photos/video) as these will be required to process a claim.
  • Mexico Jeans will liaise with our courier partner on your behalf to resolve verified loss or damage cases.

Note: Our courier partner's liability for lost or damaged shipments is limited as per their service agreement. MexicoJeans will make best efforts to resolve such cases in your favour, but cannot guarantee full reimbursement in all scenarios. We recommend inspecting your package at the time of delivery.

9. Address & Order Changes

  • Please ensure your delivery address is complete and accurate at the time of placing your order.
  • Address changes or order redirections cannot be accommodated once a shipment has been dispatched.
  • A single order can only be shipped to one delivery address. For multiple destinations, please place separate orders.

10. Split Shipments

  • We endeavour to ship all items in a single order together. In exceptional cases due to product availability or packaging constraints, your order may be shipped in multiple packages.
  • You will be notified and provided separate tracking details if your order is split across multiple shipments.

11. Delays & Force Majeure

  • MexicoJeans and our courier partner shall not be held liable for delivery delays caused by events beyond reasonable control, including but not limited to: natural calamities, extreme weather, political disturbances, floods, earthquakes, epidemics, acts of civil or military authority, or any other force majeure event.
  • In such situations, we will keep you informed and work to ensure delivery at the earliest possible opportunity.

12. General

  • Mexico Jeans reserves the right to refuse or cancel the processing of any order found to be in violation of our business policies.
  • This Shipping Policy applies only to orders placed on www.mexicojeans.com.
  • We reserve the right to update this policy at any time. Changes will be effective upon posting to our website.