Returns & Exchanges

1. Eligibility & Conditions

All exchange and return requests must be raised within 5 days from the date of delivery. Requests raised after 5 days will not be entertained under any circumstances.

To be eligible, the product must meet ALL of the following conditions:

  • The Mexico Jeans loop tag must be intact and attached to the product. The loop tag is a security tag fastened through the belt loop or button of the jeans. It is designed to stay intact when you try the jeans on at home but gets removed once the product is genuinely worn or used outside. Any product returned with a removed, damaged, or tampered loop tag will be rejected — no exceptions.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original packaging, labels, and tags must be intact.
  • The product must not show any signs of wear — including creasing, stretching, odour, stains, marks, or alterations.

Important: Products that do not meet the above conditions will be rejected after inspection and returned to the customer. No refund, exchange, or store credit will be issued in such cases.

2. Wrong Product / Wrong Size / Damaged Product

If you receive a wrong product, wrong size, or a damaged product due to our error, we sincerely apologise. You may choose either of the following resolutions:

Option A — Exchange for Correct Product (Recommended)

  • Raise an exchange request within 5 days of delivery through our website portal.
  • Upload your unboxing video clearly showing the wrong or damaged product.
  • Our team will verify your claim within 2 working days.
  • Upon verification, reverse pickup will be arranged at no charge to you.
  • Once the product is received and passes quality inspection, the correct product will be dispatched within 2–3 working days.
  • No charges of any kind will be levied on the customer in this case.

Option B — Refund

If you do not wish to receive a replacement and would prefer a refund:

  • Full refund will be credited back to your original payment source within 7–10 working days of return confirmation.
  • Reverse pickup will be arranged at no charge to you.
  • Upload your unboxing video at the time of raising the request.

Note: If the returned product fails quality inspection — for example, signs of use or loop tag removed — the request will be rejected and the product will be returned to you.

3. Exchange — Customer Preference

If you wish to exchange your product for a different size or colour of the same product, the following terms apply:

  • Raise an exchange request within 5 days of delivery through our website portal.
  • A reverse pickup charge of up to Rs. 149 will be applicable. The exact amount will be displayed at the time of raising the request on the portal.
  • Our courier partner will attempt reverse pickup within 2–3 working days of request confirmation.
  • Once the product is received and passes quality inspection, the replacement will be dispatched within 2–3 working days.
  • Only one exchange is permitted per item per order.
  • The replacement will be dispatched to the same delivery address as the original order.

Note: Total turnaround time for an exchange is approximately 8–12 working days from the date of request, depending on your location.

4. Return & Refund / Store Credit

If you wish to return a product and receive a refund or store credit, the following terms apply:

  • Raise a return request within 5 days of delivery through our website portal.
  • Upload your unboxing video at the time of raising the request.
  • A reverse pickup charge of up to Rs. 149 will be applicable. The exact amount will be displayed at the time of raising the request on the portal.
  • Our courier partner will attempt reverse pickup within 2–3 working days of request confirmation.
  • Once the product is received and passes quality inspection, your refund or store credit will be processed within 2 working days.
  • Partial returns are permitted — if you ordered multiple items, you may return individual items separately.

Refund Method:

  • Full refund credited back to your original payment source within 7–10 working days, minus the reverse pickup charge.

Important: If the returned product fails quality inspection — signs of use, missing or tampered loop tag, washed, stained, or altered — the return will be rejected. No refund will be issued and the product will be returned to you.

5. Quality Inspection

Every returned product undergoes mandatory quality inspection at our warehouse before any refund, store credit, or exchange dispatch is processed.

  • Inspection will be completed within 2 working days of the product being received at our warehouse.
  • If the product passes inspection, your refund or exchange will be processed immediately.
  • If the product fails inspection, your request will be rejected. The product will be returned to you and no refund or exchange will be processed.
  • Mexico Jeans' quality inspection team's decision is final and binding in all cases.

6. Unboxing Video Requirements

Where an unboxing video is required, it must meet the following conditions to be considered valid:

  • The video must begin before the package seal is broken, clearly showing the sealed package with the courier label visible.
  • The video must be continuous, without any cuts or edits, from sealed package to full product reveal.
  • The video must be uploaded at the time of raising the request on our website portal.
  • Requests that require an unboxing video but are submitted without one will not be processed — no exceptions.

Note: The unboxing video protects both you and Mexico Jeans. In case of wrong or damaged products, your video is the strongest proof to ensure your request is processed on priority without any dispute

7. Non-Eligible Requests

The following will not be accepted for exchange or return under any circumstances:

  • Products with the loop tag removed, damaged, or tampered.
  • Products that have been worn, washed, altered, or show any signs of use.
  • Requests raised after 5 days from the date of delivery.
  • Return or wrong/damaged product requests submitted without a valid unboxing video.
  • Products not in their original packaging with all tags intact.
  • Second exchange or return request on the same item — only one exchange per item is permitted.
  • Products purchased from any platform other than www.mexicojeans.com.

8. Order Cancellation

  • Orders can be cancelled only before dispatch from our warehouse.
  • Cancellation requests must be raised through the website portal only. Requests via WhatsApp, call, or email will not be accepted.
  • Once dispatched, you will receive a WhatsApp notification confirming dispatch. No cancellations will be accepted after this point.
  • Orders cancelled before dispatch: full refund back to your original payment source within 7–10 working days.

Note: Repeated or excessive cancellations may be flagged under our Fair Usage Policy and could result in restricted order acceptance in the future.

9. How to Raise a Request

All exchange, return, and cancellation requests must be raised through our website portal only:

  • Visit www.Mexicojeans.com and log in to your account.
  • Go to My Orders and select the relevant order.
  • Choose Exchange, Return, or Cancel as applicable.
  • Upload your unboxing video where required and fill in the details.
  • Submit your request — you will receive a confirmation via WhatsApp/email.

For any issues with the portal or queries that cannot be resolved online, please write to us at support@mexicojeans.com with your order number.

Important: Requests raised via WhatsApp, Instagram, phone, or any channel other than the website portal will not be processed.

10. General Terms

  • This policy applies only to products purchased on www.mexicojeans.com.
  • Mexico Jeans reserves the right to reject any request found to be fraudulent, misused, or in violation of this policy.
  • Customers are responsible for providing accurate information when raising requests. Mexico Jeans is not liable for delays caused by incorrect details provided by the customer.
  • If a delivery is marked as delivered but not received, the issue must be reported within 24 hours via the website portal for investigation.
  • This policy is subject to change at any time. The version published on our website will be considered final and binding.
  • All disputes are subject to the jurisdiction of the courts of Mumbai, Maharashtra, India.

Returns & Exchanges

1. Eligibility & Conditions

All exchange and return requests must be raised within 5 days from the date of delivery. Requests raised after 5 days will not be entertained under any circumstances.

To be eligible, the product must meet ALL of the following conditions:

  • The Mexico Jeans loop tag must be intact and attached to the product. The loop tag is a security tag fastened through the belt loop or button of the jeans. It is designed to stay intact when you try the jeans on at home but gets removed once the product is genuinely worn or used outside. Any product returned with a removed, damaged, or tampered loop tag will be rejected — no exceptions.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original packaging, labels, and tags must be intact.
  • The product must not show any signs of wear — including creasing, stretching, odour, stains, marks, or alterations.

Important: Products that do not meet the above conditions will be rejected after inspection and returned to the customer. No refund, exchange, or store credit will be issued in such cases.

2. Wrong Product / Wrong Size / Damaged Product

If you receive a wrong product, wrong size, or a damaged product due to our error, we sincerely apologise. You may choose either of the following resolutions:

Option A — Exchange for Correct Product (Recommended)

  • Raise an exchange request within 5 days of delivery through our website portal.
  • Upload your unboxing video clearly showing the wrong or damaged product.
  • Our team will verify your claim within 2 working days.
  • Upon verification, reverse pickup will be arranged at no charge to you.
  • Once the product is received and passes quality inspection, the correct product will be dispatched within 2–3 working days.
  • No charges of any kind will be levied on the customer in this case.

Option B — Refund

If you do not wish to receive a replacement and would prefer a refund:

  • Full refund will be credited back to your original payment source within 7–10 working days of return confirmation.
  • Reverse pickup will be arranged at no charge to you.
  • Upload your unboxing video at the time of raising the request.

Note: If the returned product fails quality inspection — for example, signs of use or loop tag removed — the request will be rejected and the product will be returned to you.

3. Exchange — Customer Preference

If you wish to exchange your product for a different size or colour of the same product, the following terms apply:

  • Raise an exchange request within 5 days of delivery through our website portal.
  • A reverse pickup charge of up to Rs. 149 will be applicable. The exact amount will be displayed at the time of raising the request on the portal.
  • Our courier partner will attempt reverse pickup within 2–3 working days of request confirmation.
  • Once the product is received and passes quality inspection, the replacement will be dispatched within 2–3 working days.
  • Only one exchange is permitted per item per order.
  • The replacement will be dispatched to the same delivery address as the original order.

Note: Total turnaround time for an exchange is approximately 8–12 working days from the date of request, depending on your location.

4. Return & Refund / Store Credit

If you wish to return a product and receive a refund or store credit, the following terms apply:

  • Raise a return request within 5 days of delivery through our website portal.
  • Upload your unboxing video at the time of raising the request.
  • A reverse pickup charge of up to Rs. 149 will be applicable. The exact amount will be displayed at the time of raising the request on the portal.
  • Our courier partner will attempt reverse pickup within 2–3 working days of request confirmation.
  • Once the product is received and passes quality inspection, your refund or store credit will be processed within 2 working days.
  • Partial returns are permitted — if you ordered multiple items, you may return individual items separately.

Refund Method:

  • Full refund credited back to your original payment source within 7–10 working days, minus the reverse pickup charge.

Important: If the returned product fails quality inspection — signs of use, missing or tampered loop tag, washed, stained, or altered — the return will be rejected. No refund will be issued and the product will be returned to you.

5. Quality Inspection

Every returned product undergoes mandatory quality inspection at our warehouse before any refund, store credit, or exchange dispatch is processed.

  • Inspection will be completed within 2 working days of the product being received at our warehouse.
  • If the product passes inspection, your refund or exchange will be processed immediately.
  • If the product fails inspection, your request will be rejected. The product will be returned to you and no refund or exchange will be processed.
  • Mexico Jeans' quality inspection team's decision is final and binding in all cases.

6. Unboxing Video Requirements

Where an unboxing video is required, it must meet the following conditions to be considered valid:

  • The video must begin before the package seal is broken, clearly showing the sealed package with the courier label visible.
  • The video must be continuous, without any cuts or edits, from sealed package to full product reveal.
  • The video must be uploaded at the time of raising the request on our website portal.
  • Requests that require an unboxing video but are submitted without one will not be processed — no exceptions.

Note: The unboxing video protects both you and Mexico Jeans. In case of wrong or damaged products, your video is the strongest proof to ensure your request is processed on priority without any dispute

7. Non-Eligible Requests

The following will not be accepted for exchange or return under any circumstances:

  • Products with the loop tag removed, damaged, or tampered.
  • Products that have been worn, washed, altered, or show any signs of use.
  • Requests raised after 5 days from the date of delivery.
  • Return or wrong/damaged product requests submitted without a valid unboxing video.
  • Products not in their original packaging with all tags intact.
  • Second exchange or return request on the same item — only one exchange per item is permitted.
  • Products purchased from any platform other than www.mexicojeans.com.

8. Order Cancellation

  • Orders can be cancelled only before dispatch from our warehouse.
  • Cancellation requests must be raised through the website portal only. Requests via WhatsApp, call, or email will not be accepted.
  • Once dispatched, you will receive a WhatsApp notification confirming dispatch. No cancellations will be accepted after this point.
  • Orders cancelled before dispatch: full refund back to your original payment source within 7–10 working days.

Note: Repeated or excessive cancellations may be flagged under our Fair Usage Policy and could result in restricted order acceptance in the future.

9. How to Raise a Request

All exchange, return, and cancellation requests must be raised through our website portal only:

  • Visit www.Mexicojeans.com and log in to your account.
  • Go to My Orders and select the relevant order.
  • Choose Exchange, Return, or Cancel as applicable.
  • Upload your unboxing video where required and fill in the details.
  • Submit your request — you will receive a confirmation via WhatsApp/email.

For any issues with the portal or queries that cannot be resolved online, please write to us at support@mexicojeans.com with your order number.

Important: Requests raised via WhatsApp, Instagram, phone, or any channel other than the website portal will not be processed.

10. General Terms

  • This policy applies only to products purchased on www.mexicojeans.com.
  • Mexico Jeans reserves the right to reject any request found to be fraudulent, misused, or in violation of this policy.
  • Customers are responsible for providing accurate information when raising requests. Mexico Jeans is not liable for delays caused by incorrect details provided by the customer.
  • If a delivery is marked as delivered but not received, the issue must be reported within 24 hours via the website portal for investigation.
  • This policy is subject to change at any time. The version published on our website will be considered final and binding.
  • All disputes are subject to the jurisdiction of the courts of Mumbai, Maharashtra, India.